To ensure that all of our customers have a great experience with The Revival Rooms, most purchases are covered under the ‘Revival Money Back Guarantee’.
The Revival Money Back Guarantee means that you’re protected if the item you ordered didn’t arrive, is faulty or damaged, or doesn’t match the listing description. For details on how the Revival Money Back Guarantee works, please see our full policy guidelines below.
You’re covered under Revival Money Back Guarantee when:
- You don’t receive an item
- You receive an item that doesn’t match its description in the listing
- You receive an item that’s broken or faulty
Revival staff strive to work with buyers to quickly resolve any issues, please let us know if you need assistance in a return request.
You have 14 (calendar) days from the date of purchase to request a refund or the return of an item. We aim to respond to all queries within 48 hours.
In order to return an item, you will need to have the receipt or proof of purchase and the item must be in the same condition as you received it.
If the product is damaged in any way, or you have initiated the return after 14 calendar days have passed, you will not be eligible for a return or refund.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your refund / return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days (typically 8), depending on your card issuer’s policies – may be longer for other payment methods such as Paypal.
You will be responsible for paying for your own shipping costs for returning an item. Shipping costs are nonrefundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
If anything is unclear or you have more questions please feel free to contact us.